Privacy & Refund Policy

This policy explains how we use your information when you access the First Corporate Law Services website.

Visitor Information

When someone visits our website we use a third party service CaptainForm to record basic visitor behaviour patterns, such as page visited and number of visits. We only record your IP address and geographical location, and we do not have access to (or make any effort to obtain) your personal information.

Email & Contact Forms

Any email sent to us, including contact forms and attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. We hold the details of the people who have contacted us for a service or information in order to provide it. However, we only use these details to provide the service or information the person has requested and for other closely related purposes. For example, we might use information about people who have requested a company formation to find out if they are interested in our Secretarial system FirstOrder. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

LiveChat

We use a third party provider, Zoho Sales IQ, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

What information do we collect?

We do not collect any personal identifying information without your knowledge when you visit our site.
If you wish to use our call back service we will collect certain information such as your name and telephone number.
We will collect further information if you contact us with comments or specific requests.
Personal data collected shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

How do we use your information?

The personal identifying information is used to call or email you back as requested by you. The cookies information is used to help us understand more about how our website is used and to improve our site.
We will not supply your name and address to any third party without your consent except where required to do so by law.

Safeguard of Information

We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

Access to your personal information

You have the right to request a copy of the personal information First Corporate Law Services holds about you and to have any inaccuracies corrected.

If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

Please address requests to the Data Protection Officer, First Corporate Law Services, 14-16 Churchill Way, Cardiff, CF10 2DX, UK.

Right to Complain

You have the right to complain to the ICO (Information Commissioner’s Office) if you believe there is a problem in the way that we are handling your data – https://ico.org.uk/concerns/

Refund Policy

If you are not fully satisfied with a physical product (such as a company register or company seal) as long as this is returned to us within 30 days in the same condition as it was received you will be entitled to a full refund.

For services tailored to your requirements (such as company formations and share restructures) you will not be entitled to a refund if we acted upon your instructions.